Thank you for shopping with myAstroShop. My
Astro Shop is a registered trading name of Binary Systems Pty Limited and a dedicated
secure online product supplier. Our goal is to provide you with the most up-to-date and
accurate information available so that you can make the best purchase decision. We will
continue to improve website information as time allows. We sincerely value your business
and interest in whatever your optical based hobby may be. You can be reassured when
purchasing from us that your privacy is highly respected.
Product Availability, Shipping and
Liability
While most products are in stock, there may
be delays on varying items from time to time as due to supplier current levels and
shipping constraints. While most items are shipped next business day, some items may take
up to 4 or 6 weeks depending on availability. In such instances, we will notify the
customer and you can feel free to cancel the order at that time. Be assured, that cheques
and/or credit card payments are not processed until shipment of your goods can take place.
Certain items on multiple item orders may be shipped separately (on your instruction) and
will not attract any additional shipping cost greater than the total calculated order
amount. All large items such as telescopes and telescope mounts are shipped fully insured
to our clients. Note: Special offers from time to time including waving of delivery
charges do not apply to orders outside of Australia. Any claims for damage or faulty goods
must be reported within 7 working days. We are proud of our highly successful delivery
record however, while every effort is made to ensure secure delivery of items purchased
from My Astro Shop / Binary Systems Pty Limited or its affiliate businesses,
responsibility for loss or damage of received goods via Australia Post is at the buyers
risk. Items under $150 in value are generally shipped via normal Australia Post services
unless postal insurance is requested when ordering. Goods above this value are often
shipped via registered post as determined buy us. The buyer must be aware that if
registered or express post goods are signed for by a receiver at the post office or
confirmed as delivered by Australia Post to the nominated address, Binary Systems P/L and
its associates are not responsible for any claim of lost or undelivered goods. For around
$3 extra, the buyer may request (at time of purchase) to add insurance with the postage to
cover for any potential loss using the comments box at the bottom of the order form.
Warranty
All our products come with a 1-year
(conditional) manufacturers warranty. In other words, goods must not have been damaged
through poor handling and irresponsible use when returned for repairs or replacement
(whichever may be determined by myAstroShop). Servicing and repairs may be carried out at
My Astro Shop or by the manufacturers technical personnel. Purchasers must notify My Astro
Shop of damaged goods on arrival within 2 days of receiving the goods. Return of goods is
the customers responsibility however My Astro Shop and its associates or subsidiaries will
undertake replacement or repair of manufacturer faulty parts as deemed applicable and will
cover all return freight costs. Goods deemed to be faulty by misuse of the buyer shall
incur the cost of replacement parts and return freight both ways. Goods will not be
released until full payment for parts, service and transport is made by the client.
Items being returned for refund by prior arrangement and approval must be in "as
new" condition as determined by My Astro Shop staff. On approval, the purchase value
of the item will be fully refunded. Note: this does not include any postage or courier
costs attached to the original sale.
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Ordering & Payments
Orders can be placed securely online using
a credit card (MasterCard, Visa or via PayPal) or by direct bank transfer or personal or
Postal Order cheque. The purchaser must be 18 years and over.
Overseas Orders
Unless approved by prior arrangement,
payments for overseas orders must be made by Direct Bank Deposit or PayPal.
To organise a direct bank transfer transaction you can obtain our banking details via e-mail or by calling +64 2 9905-0757. Orders from overseas are
exempt of Australian government GST taxes which are included in our online prices but a 4%
fee for the total order value applies when using PayPal or Direct Deposits. Orders are not
despatched until cheque or deposits have been acknowledged by PayPal or our bank.
Pricing Changes
While every effort is made to maintain
accurate online pricing, some items may vary with exchange rate fluctuations and ever
increasing delivery costs imposed by Australia Post and our nominated couriers. We will
notify customers where prices have varied before applying charges for purchased goods.
Delivery
All orders are shipped standard, express,
registered mail or via our couriers. Large items may be shipped via courier express
services and require a signature by the receiver at the receivers nominated delivery
address. Personal pick up and delivery arrangements can be organised depending on
the circumstances.
Disclaimer
While every effort has been undertaken to
ensure the information provided on this website is accurate at the time of publication,
Binary Systems Pty Limited trading as my Astro Shop will not accept any responsibility for
purchases that do not meet the absolute expectations of the buyer. By purchasing from My
Astro Shop, the buyer/s assumes full responsibility for the decision of the purchased
item/s and no refunds can be requested unless authorised by Binary Systems and or its
associates in writing. The buyer is automatically deemed to have read these terms before
making the purchase. Prices are subject to the current exchange rate and manufacturers
information and as such, Binary Systems Pty Limited and its subsidiaries reserve the right
to change prices as required from time to time. In cases where an order has been placed
for an out-of-stock item that is subject to updated manufacturer pricing not as yet
indicated to My Astro Shop, we will endeavour to honour the online purchased price where
reasonably possible. In extreme circumstances this may not be possible and the purchased
price may need to be adjusted however this will not occur without the express prior
consent of the buyer.
Privacy
Like you, we dislike marketing companies
that abuse personal information obtained via numerous means including the internet. We
utterly respect your privacy and give you our guarantee that any personal information
provided to us will remain confidential at all times. Credit card information is destroyed
immediately after the final purchase transaction has taken place. We do not believe or
condone the practice of storing highly confidential credit card information like so many
other dealers. Yes, for common returning customers this may be a little frustrating but we
value you online safety.
Consumer Guides
Shopping on the internet - Facts for
consumers - www.dcita.gov.au
Consumer information regarding internet shopping, scams etc - www.consumersonline.gov.au
Consumer protection in Australia & New Zealand - www.consumer.gov.au
